FAQs

ORDER
How do I order with Impresiku.com?
Is there a minimum order in Impresiku.com?
How long is the process order in Impresiku.com?

 

PRINT RESULT
What are the print file formats accepted by Impresiku.com?
Why not PDF, PSD, AI, or CorelDraw files?
PDF
Design Program Files (PSD, AI, CorelDraw etc)
JPEG and PNG won’t have these problems as long as..
What's the difference between CMYK and RGB?
Will the printout result be similar to the file we sent you?
Why is my printed result slightly different than what I see on my computer screen?
How do I check if my files already meet the printing standards or not?
How do I set my design file color format to CMYK?
How do I set my design file resolution DPI?
How do I set my File Print Dimensions?
Images from Camera, Scanner, and Web
Images from a Digital Camera
Images from a Scanner
Images from the Web

 

PAYMENT
What is the transfer payment process in Impresiku.com?
Can I pay by Cash on Delivery (COD)?

 

DELIVERY
How are my orders delivered?
Can you ship my orders using courier service such as Go-Jek?

 

ADDITIONAL QUESTIONS
How can I contact your customer representative if I have more questions to ask?

 


 

ORDER


How do I order with Impresiku.com?
Click on your desired product page. Choose your customizable options (size, finishing, etc), and upload your design. If your printed product is double sided, please remember to upload your second side design as well. Please pay attention our product spec requirements stated in each product description (dimensions, minimal order, etc) before uploading your design file. Some products require the design file to be similar in dimension and resolution as our requirements.


Is there a minimum order in Impresiku.com?
Minimum order for every product is stated in their corresponding page.


How long is the process order in Impresiku.com?
We aim to deliver your product latest within a week after your Order payment has been confirmed. Of course, any order that is ready to be delivered sooner will be delivered earlier to your shipping address.

 


 

PRINT RESULT


What are the print file formats accepted by Impresiku.com?
In general, we accept: JPEG and PNG (300-pixel resolution, CMYK color format.)

With some exceptions:

  • Cutting Stickers: we only accept PNG file format because PNG files is able to retain custom shapes of your stickers. If you save it in JPEG, it will be saved as a rectangular file, and your cutting shape will be lost.
  • Banners: 72-pixel resolution is more than enough to achieve a high quality print. Any higher will cause the file size to be too big.

Why not PDF, PSD, AI, or CorelDraw files?
PDF
PDF file format is able to retain a lot of information created in design software such as Photoshop and Illustrator. But sometimes there can be more than necessary information stored inside the file, more than what are needed by printers.

For example, a PDF file can contain damaged content such as images or fonts that Adobe cannot process during printing. Printing a PDF file as an image bypasses that processing by sending the printer a simple image of the document instead. This process can cause images and fonts to look slightly rougher, especially at the edges.
Sometimes certain items in the file can be missing or print incorrectly because of compatibility issue.

Design Program Files (PSD, AI, CorelDraw etc):
Again, Design Program Files can retain too much information than necessary for printing. At times you might have to rasterize your image so that it can print well. At times, you might need to flatten your image first. Sometimes there are incompatible font problems. And many times, since too much information are retained, the file might be too big for a printer machine to process.

JPEG and PNG won’t have these problems as long as they are saved in CMYK color format and 300 DPI image resolution (72 DPI for large format banners). They are automatically flattened and rasterized. They are automatically compressed without losing quality 


What's the difference between CMYK and RGB?
Good question. These terms are thrown around a lot in the printing and graphics world, and it is important to understand the difference.

CMYK (Cyan, Magenta, Yellow, and "Key," or black) are the ink colors used during the printing process.

RGB (Red, Green, and Blue) are the colors of light used by your monitor to display your document on-screen. Black is not listed because on-screen black is an absence of light. A mixture of red, green, and blue light produces white.

How does this affect me?

Any image you create on your computer should be created in CMYK mode. This will ensure that the colors you see on-screen will most closely match the final printed product. If you create your document in RGB, the colors in your printed product may vary slightly: many of the bright values produced by your monitor cannot be exactly reproduced in print.

Colors on printed products may vary slightly to your computer.

A lot of digital images are JPEG files, and the ones saved from the Internet are almost always in RGB. So do remember to edit them using your Design Software and save them in CMYK color format. That way you can see approximately how the print color might turn out to be.

 
Will the printout result be similar to the file we sent you?
Why is my printed result slightly different than what I see on my computer screen?
Every monitor produces color differently, and colors on printed products may vary slightly to your computer. To find out why, read our explanation about the difference between CMYK and RGB. After all, printing uses Ink, whereas monitors uses light to produce images.

But don’t worry, there are a few things you can do to minimize the difference, here’s how:

The print result is entirely depending on your file color format, resolution, and file print dimensions.

Color Format:
Please read the answer above addressing the difference between CMYK and RGB, and why you need to have your file in CMYK color format.

Resolution:
Resolution / DPI (dots per inch) determines the amount of detail the image has. Higher resolution means a more detailed image, and also larger file and longer upload time. For best results with most products, your image should be 300 DPI at the final print dimensions.

File Print Dimensions:
Save your file according to the dimensions stated in each of our product dimension description. For example: If our business card standard dimension is 9 cm x 5.5 cm, and if your file is 8 cm x 5 cm, we will enlarge it to be 9 cm x 5.5 cm. Some quality might be lost when we do so. At times when we feel that your design might need huge alterations, we will not proceed to produce your order, and may require you to send us the file revision before we proceed.

Therefore, it is important to meet these standards in order to have the highest print quality.

How? Its’ easy! Let us address it below.


How do I check if my files already meet the printing standards or not?

Follow these steps below:

  • How do I set my design file color format to CMYK?
    Here’s how to check that your document color mode is in CMYK in three different programs. These steps will take you to the colors panel:

Photoshop: Image > Mode > CMYK Color

Illustrator: File > Document Color Mode > CMYK Color

CorelDRAW: Edit > Find and Replace > Replace Objects > Replace a color model or palette > Next > Replace with the color model > CMYK > Fills > Finish > Replace All > OK

  • How do I set my design file resolution DPI?
    Here’s how to check that your document resolution DPI in three different programs. These steps will give you example how to change your file resolution to 300 DPI:

Photoshop: Image > Image Size > Resolution (Change to 300 pixels/inch)

Illustrator: Effects>Document Raster Effects Settings > Resolution (Change to High (300 ppi) )

CorelDRAW: Bitmaps > Resample > Resolution (Change to 300 dpi for both Horizontal and Vertical)

Note: If your file is JPEG, zoom in 150% to see how detailed your image is. If the image blurs significantly, that means your design file originally isn’t sharp enough.
(For example: Imaged found on the web are typically at a resolution of 72-dpi. It is not possible to increase the resolution of an image that is already low resolution. Unless you found an image that is 4x bigger in dimension. When you increase the resolution 4x to 300-dpi, and the dimensions smaller by 4x, the image resolution will not vary too much. Although, most images on the web are protected by copyright laws. For these reasons, we do not recommend using images from the web.)

  • How do I set my File Print Dimensions?
    Here’s how to check that your document final print dimensions are correct to our specification. These steps will take you to the document sizing menu:

Photoshop: Image > Image Size > Document Size: (Set your Width and Height, choose Millimeters or Centimeters)

Illustrator: File > Document Setup > Units (Change to Millimeters or Centimeters) > Edit Artboards > (Set your Width (W) and Height (H) on top)

CorelDRAW:  Bitmaps > Resample > Image Size (Set your Width and Height. Choose Millimeters or Centimeters)

 
Images from Camera, Scanner, and Web
You may create printed products on our web site using digitized images from a variety of sources. Your designs, photos and images can come from a digital camera, scanner, or the Web.

Any image you plan to use must be saved at approximately 300-dpi at 100% output size for the very best printing results. It’s helpful to know that shrinking an image on a product will increase its resolution. For example, an image captured at 600 x 900 pixels has 150-dpi at 4” x 6”. However, it can be printed at 300-dpi by reducing its dimensions on the product to 2” x 3”.

Images from a Digital Camera
If you wish to use images from a digital camera, before you snap pictures make sure the camera is set at a high enough resolution to result in 300 DPI at the intended photo print size. Most cameras have various settings for resolutions. The highest resolution for your camera depends on how many megapixels it has.

You cannot increase the resolution of a photo after it is taken, except by reducing its printed dimensions (after you upload the image). Be careful when cropping a photo after it is taken. Cropping will reduce the number of pixels in the final image.

Images from a Scanner
Like a digital camera, a scanner must be preset to the proper resolution before image capture. Many scanners default to 150-dpi (or spi). Set your scanner’s resolution so that it results in 300-dpi at the image’s final print size. If your resulting scanned image is smaller than the recommended size or has less dpi than you need, you should either rescan your original at a higher resolution, or use the image for a smaller printed area.

Images from the Web
Images found on the web are typically at a resolution of 72-dpi. This resolution is much too low for quality printing. In addition, most images on the web are protected by copyright laws. For these reasons, we do not recommend using images from the web.

 


 

PAYMENT


What is the transfer payment process in Impresiku.com?
You can make payments via bank transfer to our account in BCA.

BCA: 470 0348 186

After the transfer, please confirm the payment by filling in the form at the "Bank Transfer Confirmation" page. Only after we verify your transfer we can process your order further.

 

Can I pay by Cash on Delivery (COD)?
We’re sorry, at the moment we do not accept payments through Cash on Delivery.

 


 

DELIVERY


How are my orders delivered?
Your order will be delivered according to the logistic service you chose at the checkout page. Whenever your order has been shipped, we will send you a shipping confirmation email.

 

Can you ship my orders using courier service such as Go-Jek?
At the moment we cannot, because of pricing issue. In order to do this we have to integrate the courier’s cost calculation into our shipping cost calculator, and so far there’s no way to do that. When there are updates regarding this matter, we will be sure to inform you about it.

 


 

ADDITIONAL QUESTIONS


How can I contact your customer representative if I have more questions to ask?
You can add our LINE@ ID account: @impresiku (With the '@' symbol)

Get LINE if you don't have it, its' really convenient and easy to use, here's how:

For Desktop users:
If you're using Google Chrome browser, get it here.
If you're using Firefox browser, get it here instead.

For Mobile users:
Android: Download it in Google Play Store here.
iOS: Download it in App Store here instead.

Our customer service is a click away from the links we gave you.
Add our ID and we'll answer any questions you have.